Location : London/ Hyrbid
Purpose of the Role:
The purpose of this role is to support the Delegated Authority (Advisory, Audit and Data Management) and Customer Oversight (Conduct, Wordings and Complaints) Teams to provide effective risk and control oversight, monitoring and assurance activity
Key Role Accountabilities:
- Support in delivering the risk based monitoring plan underpinned by the Internal Control Framework (ICF).
- Alongside the Controls Manager, maintain and develop the DA Internal Control Framework (ICF).
- Support in regular reviews of both the ICF and QA control environment to ensure that the Delegated Authority and Customer Oversight teams, have appropriately designed and operationally effective controls to manage the TMK Coverholder and DCA portfolio.
- Alongside the Controls Manager, provide oversight of the key processes within the wider Delegated Authority and Customer Oversight teams, performing quality control checks on, for example, due diligence peer review and implementing improvements where necessary.
- Reporting, in line with assurance framework, output of control review undertaken, with appropriate rating, root cause analysis, impact and changes required to mitigate risk crystallization.
- Support in regular reviews of the regulatory environment to ensure that the Delegated Authority and Customer Oversight frameworks are continuously evolved to meet regulatory requirements.
- Undertake and report, on monthly ICF and QA trends and analysis, on quality assurance and internal controls across Delegated Authority and Customer Oversight.
- Support the function in the review process for Delegated Authority and Customer Oversight, for reviews performed by Head Office, Risk Management, Compliance, and Internal Audit.
- Supporting the development of a risk culture and control management within First Line Operations.
- Monitoring of workflow processes (and changes) to ensure adherence to governance controls and ensuring change is implemented by the relevant team, where necessary. Following updates to Delegated Authority and Customer Oversight processes, take ownership of key and non-key control alignment to the operational and regulatory environment.
- To be aware of and comply with the relevant rules and regulations in relation to financial crime & Conduct. To have a clear understanding of the company’s risk appetites in terms of Delegated Authority, Conduct and financial crime.
- Ensuring fair customer outcomes and commerciality when decision making.
- Supporting the Controls Manager with any Ad hoc tasks as required.
- Support in